Born in 1988, I’m slap bang in the middle of Generation Y, or the Millennials. Or even Gen C. Which isn’t actually a generation, but more of a state of mind, according to Google. This 20 year period covers people born between 1977 to 1996, or alternatively 1982 to 2001, depending on who you ask. Simple.
But the rate of technological change over the last 10 years has seen Myspace giving way to Facebook and then Twitter then Pinterest then – you get the picture. I’m part of the begrudging, but enslaved Facebook faithful. I text and use Whatsapp. Email and Twitter are both indispensable.
So can you really say that someone born in 1998 uses technology in the same way as me? We decided to find out, so we interviewed two 14-year-olds, a boy and girl, to see how they are using the devices they own and share. Surely those with digital in their DNA will run rings around me, a mere digital native?
Surprisingly, or not for a couple of teenagers, they were as excited about tech as they are about everything, which is rather little, but they clearly can’t live without it.
Five messaging apps in one day
Freya, disgruntled owner of a failing BlackBerry, as well as an iPod, hops between the two devices depending on the task at hand. That means BBMing and chatting with her friends and following funny accounts on Twitter when her main handset allows. She switches when she wants to use Instagram and Snapchat – for chatting to people without BBM, and the “funny pictures” that make it better than Whatsapp. All on a daily basis. Add to that Skype, Facetime and ooVoo – for those urgent group video chats – and you’d think they’d have run out of things to say.
She uses a computer “if I have to”. And Facebook? “I deactivated my account. It’s boring.” I feel a twinge of sadness for my twisted old friend. So what would Ben have to say about a platform that has changed my ability to communicate as much as it has my concept of privacy? “I just left my profile. It’s boring,” he confirmed. Ouch.
No TV, no computer, iPad gathers dust
Ben’s a lucky iPhone 5 user, and also shares an iPad 2 with his brother, but he doesn’t use it. “I don’t watch TV. I don’t use a computer except at school for course work. Nah, I don’t have email. I tend to just use my phone. And that’s really just for apps.” Like Freya, he uses a combination of messaging services, iMessage, Instagram, Snapchat and Twitter every day. When people don’t have iMessage, he texts people.
Uninterested in the latest games consoles, he plays Clash of the Clans four times a week, where he sees ads for games in-app, but just ignores them. Freya identifies 4Pics1Word as a game that’s been doing the rounds at school, in the past she would have clicked on the “silly pop-up banners”, but not anymore, she says. Apart from that, neither consumes a great deal of content other than funny things their friends allegedly spew out all day long. Even wearable tech doesn’t really strike a chord with our teens.
Battery life an inter-generation concern
So what’s the best thing about their phone? “Being in touch with everybody, otherwise you’d just bored out of your head and have nothing to do,” Ben said. “And music I guess. When you’re travelling a long way.” He admits Maps is useful “but I don’t really use it,” he says. “I can talk to friends I don’t see often and it entertains me,” Freya adds. Both identify battery life as the killer of their mass communication lifestyle.
Ben also says load times between apps are annoying, as well as the sign-up process when connecting to wi-fi. He suggests making it automatic. Freya, a lone Spotify Premium owner at school, thinks it would be good if more than one person could listen to the music service. But she complains it takes too long to get new music.
Tech jobs??
And despite this heavy usage, both have little knowledge of the fact that they could make a career out of all this. Phones are banned in school, and will be confiscated, they say. When they do IT, Freya admits she “doesn’t really get it,” while Ben says “they don’t really talk about technology jobs at school.” So. Facebook is about to become an antique, at least in developed markets, facing similar problems in the future as the printed press does today. Email’s days could be numbered, and while there is no dominant messaging platform for this Chat Generation, the medium is certainly smartphones for the forseeable.
Let’s hope it’s not too late to funnel this constant connectivity and conversation into something useful. Lol?
Written for Mobile Marketing Magazine and published here: http://www.mobilemarketingmagazine.com/content/facebook-%E2%80%93-daily-telegraph-digital-age#MmHiAA4isLQZlmjD.99
Author Archives: kirstystyles1
Q&A with comedian Chris Coltrane for Let’s Be Brief

Chris Coltrane is a stand-up comedian by night, a writer by day and “a thorn in politician’s arses whenever the opportunity arises”. He recently appeared in No More Page 3 and Everyday Sexism’s Stand Up to Sexism, and yes it was funny, as well as at the People’s Assembly where he talked about his activism with UK Uncut. This included setting up a library in an unscrupulous bank with a load of school children, with of course, comical results. He also runs Lolitics – a comedy night in north London.
Q) Why and how did you get involved with political activism?
I used to watch a lot of activism on TV when I was younger. You had shows like Monty Python’s Flying Neoliberalism, or Jasper Carrott’s Capitalism Smackdown, and I used to watch them on repeat, memorising all the chants. Then as I got older and moved to London, I heard about all these open-mic activist nights around town, where anyone could get on stage and protest for 5 minutes. So I made a few calls and booked some in, and of course you’d get ever so nervous before the gig, but as I did more my five minutes moved to 10, and before long I was taking an entire occupation up to the Edinburgh festival. I took over a branch of Gregg’s in the town, which Chortle gave a lovely 4-star review to. I’ve never looked back, really.
Q) Is it easy to do comedy about such serious topics?
Yeah, it is for me, because I come from a long line of satirists. My great great grandfather, Dicky “The Dick” Coltrane, was one of the old music-hall satirists in the East End. One of his sketches about Archduke Ferdinand was so powerful that he ended up stalling World War I by an entire month. Sobering to think how many lives were saved, thanks to one simple sketch about a world leader, a bag of feathers, and a giant magnet…
Q) What project have you done that you are most proud of and why?
Probably the time I temporarily changed my name to Edward Snowden, had massive facial re-constructive surgery, leaked the biggest intelligence story in history, and then had all the surgery reversed to escape detection. At the time of writing they think I’m on a plane to Bolivia. Ha! Idiots.
Q) Are there any drawbacks with being politically active?
Not really. I mean, there is the fact that the police are more likely to beat you up, or that the police are more likely to knock on your door to suggest you don’t go to a certain protest, or that the police are more likely to monitor your phone calls, or that the police are more likely to lie to try to get you in trouble. But other than that, it’s a pretty sweet life.
Q) How important is independent thinking and doing and where do you get it from?
Independent thinking is important, but sometimes I think it’s gone too far the other way. For example, did you know that there are men called Keith who are allowed to vote? I’m not sure what I think about that. Can you think of a single trustworthy Keith? Keith Chegwin, Keith Sweat, Keith Floyd… no no, it simply won’t do.
Q) What is the key issue for you right now?
A lot of my friends are very passionate about a woman’s right to chews. Can you believe that in the 21st century women aren’t even allowed to buy sweets? It’s stupid. I can see why my friends campaign so hard to fight it. As far as I’m concerned, women should be allowed whatever confectionery they want – Chewits, pancakes, even popping candy (I’m a member of the radical-left, and I make no apologies for it.)
Q) What’s next?
Bargain Hunt is coming up on BBC1, and BBC2 has Wimbledon coverage… but I expect that’ll probably be out of date by the time this goes to print, so I can’t help you with that one. Sorry.
::
Chris Coltrane’s Q&A is part of the State of Independence series
State of Independence Pop-up Island | 22-28th July 2013
Unit 17 | Boxpark Shoreditch | 2-4 Bethnal Green Rd | London | E1 6GY
“Banks are terrified that Amazon will be a formal bank”
“Banks are terrified that Amazon will be a formal bank,” Deborah Perry Piscione – Silicon Valley entrepreneur and author of Silicon Valley Whispers – told her audience at an event at the London School of Economics. “Amazon knows how its sellers are doing at any given moment at any given day.” She said that applying for a loan with them, therefore, could happen in just six questions.
Piscione spent the early years of her career working in national politics and the media in the US, reaching both Capitol Hill and the Whitehouse. On moving to Silicon Valley, at a time when Google was just starting to take shape and Zuckerberg was merely a topic of conversation, she found a culture quite different to the corporate world she was used to. “In Washington, we were indoctrinated into this cult that you withhold information and don’t share it,” she told an audience of students and entrepreneurs at LSE.
“Silicon Valley was a land completely of the unknown. It took me a long time to realise what made this place so unbelievably unique. It is incredibly open and you have to get used to information sharing – often sharing with direct competitors because they can help validate your platform or product.”
In her book, Piscione discusses what makes the culture of Silicon Valley so different. She said it’s the kind of place that can take a 23-year-old Mark Zuckerberg seriously because, unlike the hierarchies of Washington or London, people there don’t care about your age, gender or the colour of your skin. “The perception is that you’re smart and what you’re building is growing really quickly.”
Unlimited vacation and intropreneurialsm
She highlighted Google’s Campus, where you can get a haircut, see a doctor and even get your car’s oil changed, as an example to other businesses around the world. “So you’re not thinking about all those other tasks that bog you down on a daily basis. Netflix gives its employees unlimited vacation time. How do you motivate people based on valuing them?”
There is also a culture of intropreneurialism, exemplified with the story of Youtube, where its founders were working at PayPal during the day and then on the platform, which started out life as a dating site, at night. And, unlike in Europe, people are allowed to fail. In fact, it might mean they are taken more seriously. She added that there is nothing more important than what is going on in HR. Focusing on people makes a “greater difference between success and failure overall.”
Comparing Silicon Valley to London, and not without highlighting the better weather and outdoors lifestyle, she said: “Traffic in London has just gotten worse and worse.” She suggests scattering work hours around rush hour to ensure staff are less stressed and so more creative.
The Valley’s close links with Stanford, which was founded in the 19th century with a commitment to ensure that students, faculty and professors had a connection with the local community, as well the university’s great support for the next generation, have set it apart. The heritage of VCs, the opportunity to build relationship and the supporting infrastructure, likewise. “VCs do everything possible to make that entrepreneur a success.” But its bubble-based economy, Piscione said, tends towards get rich quick rather than value creation which means: “VCs have huge pressure on them to get a quick ROI.” She said she believes platforms like Kickstarter are changing the funding game but highlighted that Silicon Valley has the support system, the networks and the people to make it more likely that a business can succeed.
Failing national education
But, while the Ivy League prospers, she said that primary and secondary education, as in the UK, is not doing a great job of preparing its young people for the jobs of the 21st century. California is 48th out of 50 states in terms of spending per pupil. “I’m not sure Silicon Valley has the answer on that front.”
An audience member highlighted the latest draft of the national curriculum, which will now prioritise advanced IT from an early age. “Computing is not even the future, it’s the here and now. There has been a massive shift in the economy but the education is not giving kids, particularly girls, exposure to STEM subjects. It takes effort and really thinking outside of the box in not continuing to do things you’ve done over the last 50 years, but asking what are you going to do over the next 50 years.”
She highlighted that PayPal founder Peter Thiel has now started his own fellowship programme, which encourages young people to opt-out of college. On the issue of working visas, she added: “We certainly have to stop educating people at MIT, Harvard and Stanford and then sending them back home.”
IP issues
Asked about growing concerns around intellectual property, Piscione highlighted that Cisco spent $59m (£39.7m) last year defending their patents from “patent trolls” and suggested the need for a new international governing body on this. While many complain that the stealing only goes one way, she also pointed out that eBay “kind of copied a company out of China. Who takes it on, I don’t know – that’s got to be the conversation and the dialogue.”
Will Apple really have the next new new thing?
Asked about the future of some of Silicon Valley’s most prominent companies, she said: “There’s lots of conversation in Silicon Valley around will Apple have that next generation – what that new new thing is?” On the current ubiquity of services like Facebook and Google, she said: “You can’t imagine it being in your life – I just got a smartphone not long ago – you continue to resist and then can’t imagine life without it. But there will definitely be something else after Facebook and twitter – and soon.”
Piscione questioned how much tech we really need, and whether younger generations will suffer from burnout, although she did highlight support from some in Silicon Valley towards biotech. She also warned against focusing on whether it’s web 2.0 or mobile: “because they’re all in there, we now need to look to continue to diversify our economy.”
Written for Mobile Marketing Magazine and published here:
http://www.mobilemarketingmagazine.com/content/%E2%80%9Cbanks-are-terrified-amazon-will-be-formal-bank%E2%80%9D#Q1zC3BL6d06YlRTA.99
Goodbye Visa, Hello Fingerprint Payments?
Last week’s news that a host of high profile investors have contributed a record $25m (£16.4m) seed funding for mobile payments startup Clinkle has certainly caused a stir in the industry.
While everyone from banks, operators, retailers, payment providers, OEMs, and of course consumers seek to benefit from the innovation going on, could mobile payments end up being something of a mythical El Dorado city of gold?
Traditional players are joining forces in some areas and appear to be thinking creatively, but do they have the agility to succeed? And what chance do startups have in taking a share of an industry which is set to be worth $235.4bn (£153.8bn) by the end of 2013?
I spoke to two mobile payments specialists, Michael Nuciforo, futurist and former head of mobile at RBS and Australian bank ANZ, and Roy Vella, ex-PayPal and Visa Europe exec, about the current state of the market. Both now work as consultants advising major players in the mobile payments space so we asked them who they think ultimately wins in a crowded market like this. Does the market own the customer, or will consumer choice prevail?
Truth or crap?
While a lot of noise is being made from vendors selling ‘the next big thing’, both men urge caution. “We need to distinguish between the truth and the crap,” says Nuciforo. “When we look at what’s happening in the market, the first thing you have to understand is that a lot of the announcements that you see are purely that, they’re not necessarily fully functioning services.”
Although consolidation may help, Vella doesn’t see this happening any time soon: “I think money’s going to get more fragmented not less. The idea that there’s a winner in mobile money is just PR.” And as operators, banks and payment providers continue to carve up their customers, Vella adds: “This ‘we’re going to own the customer and that’s going to be forever’ is ridiculous. That’s never going to happen again. It’s now as easy to move as a touch of the finger.”
Initiatives from the biggest names in the payments industry have been slow to start or are yet to take hold but Nuciforo is betting on the banks, at least in developed markets: “Joint ventures like Weve really have to rely on coming together and trying to attack the market as a group because if they were to do that on their own, they would have no chance. But success really depends on regions and market sophistication. “In Europe, the UK, the US and parts of Australasia, I think the banks stand the strongest chance from the perspective that they have the opportunity to come together, which a lot of them still haven’t yet,” says Nuciforo. “Most importantly, payments are driven by the fact that your salary is paid into a bank account.”
Vella takes a more critical view of these traditional players. “The banks and the operators are both trending towards commodity utilities. They’re just a central clearing house for data. The one who’s going to win is the one who provides the most convenience for the customer at that time for that particular transaction. “But it could be any brand. It could be Tesco. It could be Virgin. It could be Apple. People have brand affiliations that they like and if that brand offers them service and convenience and value, that’s what they’re going to use.”
Middlemen will lose out
He sees the traditional customer-merchant relationship coming back to the fore. “I think merchants and consumers are going to connect directly in as many cases as possible,” Vella says. “The losers are going to be the intermediaries like Visa and Mastercard who are trying to connect the dots between two individuals. That clearing system in the middle is not required anymore. If they’re not worrying, they ought to be.”
In the US, the likes of Walmart, Target and Gap have come together as the Merchant Exchange to seize on the energy of mobile payments. Vella points to the potential of closed-loop merchant systems: “The most successful mobile money implementation in the developed world today is run by a coffee shop. Starbucks is holding $1.5bn in balance. Coffee that’s been purchased but not even drunk yet. “What we all forget because we weren’t born then is that payments used to be run by the merchant. In the 40’s, 50’s and 60’s, they outsourced payments to Visa and Mastercard and now they’re going to insource them back.”
He sees this as a key time for shoppers to reassert themselves. “Consumers are definitely flexing their power in terms of transparency and understanding the market. They are going into retail stores now and bringing their phone with them and they know exactly the price of the item in front of them, globally, in every currency and they know how well it performs. I know what I know, and what everyone else I know knows, and what everyone they know knows,” he says.
The future is Square
So what of the weekly announcements from mobile money startups? Nuciforo is sceptical. “It is difficult to see a big player emerge though there is a lot of interesting tech coming out. Eventually I see a huge amalgamation of all these startups; some of them will die off, some of them will be bought.” Vella is more keen. “The future is Square [Wallet]. I don’t touch anything. I walk in and I walk out. I don’t want to touch my phone, I don’t want to touch my wallet. That’s the world we’re going to live in.”
Both point to biometric as the next battleground. In Nuciforo’s native Australia, where the futurist usually looks for consumer trends yet to hit the UK, his former employer ANZ bank is already investing a huge amount in fingerprint cash machine. He says the next step for this would be fingerprint payments.
NFC, a key element of the Weve Wallet to launch mid-2014 is a pet hate of Vella’s. “One, it’s not fast and two, nobody cares,” he said. “The difference between swiping, chipping and pinning and almost touching a reader – nobody cares. That’s not important. No value has been added. “Eventually maybe it’ll be biometric – the whole Minority Report thing – we are not far from that.”
Written for Mobile Marketing Magazine and first published here: http://www.mobilemarketingmagazine.com/content/goodbye-visa-hello-fingerprint-payments#GAyGfT9ZvJLsIImV.99
Vodafone Deploys Mobile Network in Sudan’s Largest Refugee Camp
The Vodafone Foundation is deploying its portable mobile network in the largest refugee camp in Southern Sudan, an overcrowded temporary settlement that lacks basic infrastructure.
The network should enable aid workers in the Yida camp to better help its 70,000 inhabitants, as well as being used for free by refugees to contact relatives and to deliver education programmes to children living there.
The Instant Network weighs 100kg, fits in three suitcases and takes just 40 minutes to put together. It has already been used to provide communications during extreme weather events in Kaikor, Northern Kenya and in Davao Oriental.
The mission will also include an assessment of a larger permanent refugee camp to look at the potential for establishing an education centre for child refugees, where they will use tablets and smartphones to provide educational resources.
Written for Mobile Marketing Magazine and published here: http://www.mobilemarketingmagazine.com/content/vodafone-deploys-mobile-network-sudans-largest-refugee-camp#umw6Y83sXDWBimXY.99
Generation Wireless – Will women and unconnected majority lose out?
18 to 25-year-olds in the UK Send 225 Messages a Week
While SMS is still the most widely used messaging service both in the UK and the US, at 96 per cent and 92 per cent respectively, multiple messaging services are now used by 75 per cent of people across both countries.
Users of BBM send the largest volume of messages in the UK, an average of 110 per week, according to the survey done by Acision. SMS is second highest, at 75 message per week, Whatsapp at 74, with iMessage and Facebook Messenger on 64 per week.
Young adults in the UK, not surprisingly, send 22 per cent more than any other age group – 225 every week. SMS still rules in the US however, with 111 messages sent on this channel every week. Young people aged 12 to 18 send 150 texts on average every week here.
Most people message more than 24 people on average across all these platforms, with many seeing SMS as more appropriate for work and OTT for friends. Women also send more SMSs than men. Many of the 1,000 people asked in the US and UK say they prefer OTT because these apps have richer features, like confirmed deliver, speed and cost, which was particularly important in the UK.
On the launch of the results, Glen Murray, SVP and GM of Acision in Europe and Russia, took these results as another warning to mobile operators to up their game. “Operators have to be able to monetise five or six different things to compete today,” he said.
The research, perhaps necessarily, did not look at all of the OTT apps used in both countries, which have evolved to services like Snapchat, Skype and MessageMe.
Written for Mobile Marketing Magazine and published here: http://www.mobilemarketingmagazine.com/content/18-25-year-olds-uk-send-225-messages-week#zcDjEpvkFd14ovTf.99
Mission mPOSsible – Decoding Mobile Card Readers
Given the number of announcements about mPOS solutions this year alone, you’d be forgiven for thinking that every market trader or corner shop owner is just a tap away from taking card payments on their phone. But the majority of some 4.8m small companies in the UK are yet to accept any kind of card payments, let alone mobile-enabled ones.
JustGiving Just got Easier with One-touch Mobile Donations
After its mobile traffic overtook desktop for the first time back in April, JustGiving has made it even easier for smartphone and tablet users to make donations to their favourite causes.
The JustGiving mobile website has been updated so it remembers donors’ credit or debit card details after their first donation. It is hoped that this ‘one-touch’ process will encourage repeat giving. The additional Gift Aid option has also been simplified to ensure more UK tax payers opt in.
JustGiving anticipates that by 2014, around 70 per cent of all traffic will come from mobile devices. Its Android and iOS apps will be brought in line with this at a later date, the organisation said.
“The way that people give is changing – more than ever, people want to give wherever and whenever they want, on any device,” said Lee Marshall, product manager at JustGiving. “In a world full of distractions, it’s vital for us to continue to make giving as easy and intuitive as possible. Our next challenge now is to encourage mobile donors to give more, and more often, to their favourite causes.”
Written for Mobile Marketing Magazine and published here: http://www.mobilemarketingmagazine.com/content/justgiving-just-got-easier-one-touch-mobile-donations#ZZYqYCV6iGb3Dd9S.99
Job Centre: With all eyes on Tech City, where are the mobile job opportunities and do we have the skills to fill them?
According to the Connected Digital Economy Catapult, established by the Government’s Technology Strategy Board, the IT, software and digital content sectors are worth £100bn to the UK economy. This is larger per head than any other country in the world and could represent 10 per cent of UK GDP by 2015.
Speaking at the World Economic Forum in January, EU commissioner for technology, Neelie Kroes, said that Europe would have 1m new tech jobs by 2016 and 2m by 2020, with up to a fifth of these in the UK. Worryingly though, IBM’s 2012 Tech Trends report found that just 1 in 10 UK organisations believes it has the skills to use advanced technologies, including mobile computing, cloud computing, and social business. Meanwhile, 73 per cent of educators and students said there is a major or moderate gap in their institution’s ability to meet demand for these skills.
PM David Cameron has announced a £50m regeneration of East London’s Old Street tech hub, Silicon Roundabout, which is due for completion in 2016. While this will certainly create an impressive landmark to showcase digital leadership, little commitment has been made to creating a suitably skilled British workforce. And in any event, it may already be too late.
With some of the biggest media companies in the world – the likes of Skype, Amazon, Google, Facebook, and BSkyB – all expanding their mobile operations in London, and each requiring large engineering teams of hundreds of people, the competition is already fierce for mobile talent. Is the UK up to the job?
“Our candidates think mobile is a really interesting opportunity, particularly around M2M and the chance to use mobile technology to make people’s lives better, whether that’s through medical and health or utility,” said Mark Long, director of future media recruitment company ABRS. “They are in a really good position – everyone from software engineers, UX designers, product managers – across the mobile platform, there are more jobs than candidates. If you’ve got the skills, there are loads of opportunities – if you’re a company trying to build this stuff, there is lots of competition.”
Like the FT, Walmart and Deloitte, Thomson Reuters bought a London-based mobile dev firm, Apsmart, to shore up its mobile capacity. Bob Schukai, head of mobile at Thomson Reuters, says: “It’s not uncommon to just buy a mobile development company to take them completely off the market. You might never do anything with the product, you might just be doing it as a talent acquisition. “It used to be about offshore versus inshore – that discussion has changed completely. It’s now about outsource versus insource. You can see a decline in numbers in the PC space and with that comes an insatiable demand for mobile talent. That’s a capability that companies need to create themselves and be able to instil across their organisation.”
So, does the talent have to be bought or can you help grow it? Raj Day, group CSO for Telefónica in Latin America, was out running while considering his difficulty in finding innovative products, services and different ways of working. There was only one shop for digital innovation – Silicon Valley – and it was not only expensive to hire from but was also eating up some of his own digital talent. He passed an empty shop and thought ‘what would happen if we filled that full of startups?’
Three years and 13 countries later, the startup initiative Wayra is now established across Latin America, the US and the EU. Ann Parker heads up EU operations for the accelerator programme, and she says there is an abundance of talent. “The perception I had was that we would struggle to find that kind of talent and people willing to go and work in a startup in London,” she says. “We have found quite the reverse. We get a lot of people who have finished their degree but have decided that the corporate ladder isn’t for them. We also get lots of people in their mid-30s. People who’ve got life experience, who’ve made a few mistakes. That really helps.”
While Telefónica says it does not intend to take any of the teams that it gives funding to into the business itself, startups like cloud service provider Cloud66 have become preferred partners and in return gain access to more than 300m customers. “If we want digital startups to contribute to the economy, everyone needs to be putting their hands in their pocket,” says Parker. “There’s room for us all.”
Eric Van der Kleij, fintech entrepreneur and head of Level39, Tech City’s newest accelerator, believes that the financial crisis has given entrepreneurs and big business the opportunity to explore and create new technology together. “London and Europe are facing another challenge in the contraction of the financial services sector, which has previously represented up to 12.9 per cent of GDP if you include IT services,” he says. “It’s the innovators in tech and digital and creative that are going to form part of this replacement economic growth. “You can imagine an idea being created at a hackathon that one day goes on to become a substantial banking mechanism for new, open, transparent banking. Now that is being made possible by the talent and by an environment that supports innovation – with a combination of support from organisations and government.”
While this all sounds rather cosy, startups and big businesses are clearly in competition for great graduates. Some see a ‘brain drain’ as people choose big bucks in the City over the uncertainty of startup life. But Bob Schukai thinks the issue is more fundamental. “Five guys can build a product and beat you to market in a heartbeat. Big business is going to need that technology talent to be successful and compete at an enterprise level as well as at a consumer level. The challenge in the UK, like the US, is that neither are producing enough STEM grads. That’s where the real problem is.”
American-born Schukai has gone on record many times arguing that foreign graduates in the US should ‘have a green card stapled to their university certificate’ and he thinks much the same is required in the UK. “Anybody that graduates with an advanced technology degree should be given indefinite leave to remain in Britain. These are people that are going to be producing, going to be working in high paying jobs, contributing revenue to Inland Revenue.”
Wayra’s Ann Parker, however, disagreed with the perception that tech graduates are the only people who can create entrepreneurial success. “Good ideas come from everywhere,” she said, “you don’t need to be a computer scientist to have a great idea for a startup and even if you are a great coder – it doesn’t mean you will be a successful entrepreneur.”
So if it’s skilled digital workers we lack, why do we have an abundance of idle ‘digital natives’, 1m young people who commentators fear becoming a ‘lost generation’ excluded from employment into adult life? While 16-24-year-olds are never too far from Blackberry Messenger or Facebook, many, it appears, may not understand the opportunities in emerging technologies; the opportunity to become creators, rather than simply consumers. If you were born in the 1990s, the digital natives rather than older digital immigrants, can you help but take technology for granted?
“’My brother said ‘stop being a waster, have a Sinclair ZX81 [released in 1981]’, and for the first time I felt completely empowered,” says Van der Kleij. “Today, the mobile phone, and especially the smartphone, has made technology incredibly accessible. So many more people understand how apps can solve problems in life and come up with solutions that previously would have required huge amounts of programming expertise. This exposure could catalyse them into entering the computing profession and maybe getting a computer science degree or even entering IT services.”
With this tech-native generation coming of age in terms of their careers, what does the Government need to do to nurture growth? “The first thing I would say to Government,” Ann Parker at Wayra says, “would be to get more computer programming on the syllabus. People should learn it from age six or seven – do it like speaking French. There also needs to be more work on encouraging more entrepreneurial skills to be taught at school – understanding the concept of cash flow, knowing how much money you have in the bank and not spending more than that.”
A number of organisations already work for free to excite young people about creating the technologies of the future, including Devcamp and Apps for Good. Reuters’ Schukai is also a mentor for Apps for Good, where participant schools spend a school term building an app from start to finish, with the winning team going on to have their app made for real. “We think that this can become a feeder for large and small companies across Britain or creating the entrepreneurs of tomorrow,” he says. “We have more than 200 schools and it has become the benchmark programme, but I would love to see more engagement between business and schools.”
There are many online courses, at minimum cost, as well as free resources that offer a real learning opportunity at a fraction of the debt promised by university. But is it too late by then? Courtney Boyd Myers, audience development director at London’s General Assembly, a tech education and events business, says businesses must work together with educators to help the education system keep up with the pace of change in the tech, digital and mobile industries. “Business both established and startup need to have the resources and knowledge in place to be continually learning, growing and developing in this space,” she says. “Our opportunity and our challenge is to figure out how we can build businesses that help people connect, increase access to healthcare, education and jobs, and provide an infrastructure to create further new businesses.”
So where are these 2m promised jobs of tomorrow going to be? Bob Schukai believes “app exhaustion” may have set in. “But there are other areas that are underexploited, such as health, fitness, and especially education,” he says. “You will see a lot more testing and evaluating jobs that didn’t really exist previously. People in the beginning just sort of built stuff and threw it out the door. You’ve also got to have people who write the automation programs, because the amount and number of mobile products you need to create isn’t going down it’s going up. Those people are eventually going to become developers themselves.”
So far, £6m was pledged in the Autumn Statement to train 3,000 people in technology roles and after intense pressure from the industry, Michael Gove’s controversial EBacc qualification – the education secretary’s proposed GCSE replacement – will now contain computer science as a fourth science option. Business and universities will be consulted in the development of the syllabus, Gove has said.
But is this all too little too late in the global tech race? “Some of the most exciting ideas come from innovators who have had no formal training. They are not restricted by the fetters of corporate and traditional education,” said Van der Kleij. “But any investment that we can make in education that is more appropriate to the skills that we need at the moment and that we’ll need in the future – any investment that we can make in that is a worthwhile thing to do.”
Written for Mobile Marketing Magazine and first published here: http://www.mobilemarketingmagazine.com/content/job-centre#ZaiA8MTBVxewdhiq.99

