Author Archives: kirstystyles1

Wikipedia Founder Jimmy Wales Talks Ethical Telcos

Jimmy WalesJimmy Wales is a man that hardly needs an introduction.

As co-founder – and self-titled ‘constitutional monarch’ – of Wikipedia, the fifth-largest website on the internet and by far the most visited not-for-profit, Wales is assured his place in history alongside the likes of Gates and Zuckerberg.

But, unlike many of his peers, Wales’ less commercial focus means he’s not a billionaire, although he does count former prime minister Tony Blair among his friends.

In January, Wales became the director of The People’s Operator, an MVNO that donates 10 per cent of each person’s bill directly to a charity of their choice, with a further 25 per cent of the company’s overall profit going to its charitable foundation. The business runs on EE’s network in the UK and although many are concerned about the future of the telco industry, Wales is very excited about his new role.

“People often pitch me things that are somehow worthy or noble in their objectives but don’t have a practical way to achieve them,” he told Mobile Marketing. “Others just pitch on things with safe business goals. I got excited because The People’s Operator seemed to be both – and it has the potential to raise a huge amount of money for good causes.”

Asked about the threat to telcos from the growth of OTT providers, for example, Wales simply said the MVNO model ‘looks good to me’. “It’s a long-standing, stable business model. Obviously it will always have internal quirks, like the fact that you’ve got to work with mobile operators, but it’s a great business. The telcos seem very interested and very excited to work with us – so far, so good.”

Global movement

The for-profit operation based in Tech City is online-only and keeps costs down by spending little on offices and marketing, enabling it to commit to making charitable donations. So where is it planning to find its customers? “We’re going to be a global business so we have to be in as many places as possible,” Wales said.

“Our concentration is online, viral marketing and word of mouth, which won’t really work if we happen not to be in country and someone wants to sign up. We want to give people as many opportunities to participate as possible. First off, the US is obviously a big target and then Europe generally.”

Wales explains that around 2m users donate to Wikipedia every year. But with around 540m visitors every month, that means just 0.03 per cent of those people put their hand in their pocket. So is he really convinced that customers will vote with their cash for a more ethical operator?

Tech for good

“The People’s Operator is part of a much broader trend. Customers are really interested in being involved with companies that care where their money is going. The basic pitch is: go with another operator who will spend a big chunk of money on TV ads and billboards – or go with us. In return, we want you to get the word out and get your friends signed up. Wikipedia had its most successful fundraiser ever this year,” he adds.

Wales’ wife used to work for Tony Blair, with the former PM a guest at his wedding, and the Labour Party is mentioned as a ‘good cause’ currently being supported by TPO’s Foundation. Does this mean TPO is a partisan operation? “There are already hundreds of charitable partners and causes that people can support. We’re not specifically tied to any particular view of the world,” he explained.

So is Wales determind to change the entire mobile industry, one that is fraught with everything from privacy breach allegations to objectionable hardware production practices. “We’re definitely going to do our best but as an MVNO we don’t have direct control over lots of things, like supply chains for phones. I’m very interested in some of the things going on right now – like people trying to put together ethical hardware – but realistically there’s not much we can do about that. It’s definitely something we will try and support.”

Self-organise online

Like his work with Wikipedia, which champions free access to online information, The People’s Operator project looks to be another business where technology and politics can meet. Does Wales see it that way? “This is certainly something we’re seeing – an increasing intersection of tech and politics – in lots of different ways that are both good and bad, and this will continue to be the case.

“One of main things that interests me is the ability of people to get together online and self-organise in ways that weren’t possible 50 to 60 years ago. In society, we’re just at the beginning of understanding what that really means.”

Although Wikipedia isn’t for-profit, the smartphone revolution is having a massive impact here. “We’ve seen a dramatic increase in the mobile portion of traffic. Wikipedia and mobile is a perfect match: you wonder about something – perhaps you’ve got a bet with a friend – and you look right there on the spot. Mobile is really good for Wikipedia in the long run.”

Written for Mobile Marketing and first published here: http://mobilemarketingmagazine.com/wikipedia-founder-jimmy-wales-talks-ethical-telcos/#BqyEqXDsqFxQrdQB.99

Mobile Marketing in the Wild: GetTaxi Hijacks #TubeStrike

Get Taxi tubestrikeMillions of Londoners were held up across the capital this morning, many apparently desperate to work from their desks despite well-publicised industrial action by Underground staff.

As many were having to make a treacherous journey above ground, cab app firm GetTaxi was keen to take advantage of the situation. The company created the above image – based on the well-known travel disruption boards seen at Tube stations – using an online image generator. They tweeted out the image, hijacking the Twitter hashtag #tubestrike, which has been used today by the public to praise their own ‘blitz spirit’ in tough circumstances.

We reached out to GetTaxi to see if the risqué tactic worked. Head of marketing for GetTaxi, Rich Pleeth, said: “We’ve seen around 200 per cent uplift in orders from a usual day and we have extra people in our customer care team today trying to help everyone who wants to find a taxi via our app. However there are a lot of Londoners who can’t get a ride as unfortunately we can’t move the amount of people the Tube can.”

If you enjoyed that, see what everyone else has been up to and make your sign here.

I have a bike #smug.

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/mobile-marketing-in-the-wild-gettaxi-hijacks-tubestrike/#1QC7durG51RVL4D7.99

EU Finally Rules in 10-year Google Anti-trust Case

Google CarouselGoogle has committed to improving its business practices as part of a decade-long investigation by the European Commission into monopolistic behaviour in online search.

Having rejected two initial proposals for reconciliation from Google, the Commission has now accepted the ad giant’s offer, with anti-trust chief Joachin Alumnia speaking in Brussels to say he believes the company is now ‘capable of addressing the concerns’.

The Commission said: “Google has now accepted to guarantee that whenever it promotes its own specialised search services on its web page (e.g. for products, hotels, restaurants, etc.), the services of three rivals, selected through an objective method, will also be displayed in a way that is clearly visible to users and comparable to the way in which Google displays its own services.

“This principle will apply not only for existing specialised search services, but also to changes in the presentation of those services and for future services.”

‘Difficult to feel complete comfort’ with process

Glen Collins, CEO of user-generated content review site Review Centre, told Mobile Marketing that he doesn’t feel entirely comfortable with the length of the latest case. “I think it’s very difficult to feel complete comfort in an anti-trust process that takes 10 years to reach a decision in a market where the rules, the players and the technology changes seemingly overnight.”

SEO specialist Richard Baxter, MD of SEOgadget.com, told us his company will be interested to know how Google will identify ‘three rivals’ to display within its paid search results. “The concessionary measure offered by Google today apparently opens a fairer, less biased playing field for brands to succeed in search regardless of their budget and company size.

“We’ll be analysing just where Google intends to find the data for their enhanced ad listings, though we expect to find they’ll be influenced by results from Google’s Organic search service.”

Not the first time

In January last year, Google agreed to change some of its business practices in the US following a large-scale investigation by the Federal Trade Commission (FTC). These related to issues around patents, use of other companies content to sell its own products and, as in the EU case, anti-competitive promotion of Google AdWords to advertisers looking to use multiple ad providers.

While Google was investigated for manipulating search algorithms to favour its own vertical websites, the FTC concluded that this ‘could be plausibly justified as innovations that improved Google’s product and the experience of its users’. Although this criticism was not upheld in the US, the EU case also looked at whether Google was favouring its own search results over others.

In another case, this time April last year, the Fairsearch coalition of tech companies, including Microsoft, Nokia, TripAdvisor and Expedia called for a ‘rigorous investigation of Google’s mobile practices’ to protect consumers and ensure competition. The group also filed a complaint with the EU.

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/eu-google-not-guilty-in-anti-trust-search-case/#JCPr1mSClq247GVv.99

Moshi Monsters Village App Launches Worldwide

With health warning to parents about in-app purchases…

The long-awaited Moshi Monsters game has launched for mobile users worldwide after an initial release in the UK in December.

Moshi Monsters Village, a freemium iOS game for children, has seen 250,000 downloads so far, without marketing spend, the company says. It reached the top 10 in the Family and Simulation app categories in the App Store in the UK and is now climbing the charts in countries as far apart as Burkina Faso, Azerbaijan and Peru.

The company has promised more mobile games ‘set for launch in the near future’, with Android and Kindle versions of Moshi Monsters Village available from February.

Moshi Monsters was originally launched on desktop in 2007 by Mind Candy and the company has been aggresively hiring mobile talent in a bid to catch up with smartphone usage. The company has a range of related app products, but this is the first time the full game has been available for mobile app users. Moshi Monsters Village was developed with Scotland’s Tag Games, makers of Dr Who: The Mazes of Time.

In-app purchases

Mind Candy has created an infographic to inform parents about how to stop their children running up huge bills making in-app payments, namely by deactivating the function on their iOS device. It also says that while children are able to complete the game without making purchases, ‘you may need to wait longer or repeat actions’.

On the app download page, the company highlights the controversial 15-minute window that Apple leaves after an initial payment has been authorised where further purchases can be completed by children without parents knowing. Mind Candy is unable to solve this issue as it is a feature of Apple’s system. The US Federal Trade Commission recently ordered Apple to repay $32.5m to parents left out of pocket.

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/moshi-monsters-village-app-launches-worldwide/#U08j5qAoRSyLRL6C.99

Bauer Media Launches Buzzfeed-style Women’s Mag The Debrief

The DebriefBauer Media has created a Buzzfeed-style responsive site that goes live with a native ad strategy and is being brought to the masses via a social marketing campaign.

The Debrief site for 20-something women covers ‘people, life, sex, getting ready, in and out’ and has a launch team of 10 young women including editor Hattie Brett, who launched Grazia Daily.

“We know that The Debrief girl is constantly glued to her mobile – from the moment she wakes until last thing at night – so the site will be fully responsive at launch and the option to introduce a Debrief app is high on the agenda,” a spokesperson told Mobile Marketing.

H&M and Bacardi are the first advertisers to take native placements on the site. “As we develop our range of [advertising] formats with our partners, we may also consider developing formats that are exclusive to mobile,” The Debrief spokesperson explained.

The company’s social marketing campaign has focused on Facebook mobile, as well as other mobile ad networks, which ‘are a strong fit for the Debrief audience’. The creative for the campaign will feature popular ‘trending’ content from the site. It was put together by Gravity Road, a creative startup that boasts clients like Youtube, Dr Pepper and Sainsbury’s. The company was founded in 2011 by creatives Mark Boyd, formerly of BBH, and Drum PHD’s Mark Eaves.

The Debrief site is flagged as being version 1.0, indicating a commitment to iterating the product over time ‘because staying the same would be too easy’.

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/bauer-media-launches-buzzfeed-style-womens-mag-the-debrief/#J5UYpxbqfpBru3s3.99

Half of Facebook Q4 Ad Revenue Came from Mobile

Facebook mobile adsMobile ads at Facebook now make up more than half of total advertising revenues, according to its Q4 2013 results.

Mobile ad revenues contributed around 53 per cent of Facebook’s ad business in Q4, more than double the share it brought in a year earlier, and raking in $1.25bn (£760m) for the company.

This marks the first ‘billion-dollar quarter’ for mobile at Facebook, up from zero when it started monetising mobile in February 2012. Black Friday, the first Friday after Thanksgiving Day in the US, was the company’s single biggest mobile ad day of the quarter, attributed to bargain hunters checking the site while out shopping.

Total revenue was $2.59bn, an increase of 63 per cent on Q4 2012, with ad revenues making up $2.34bn of that. Profit at the company reached $1.5bn, a huge growth from 2012, where full-year profit was just $53m.

Monthly and daily visitors continue to grow, despite criticism that Facebook is past it, with 1.23bn monthly and 757m daily users seen in Q4. This is slightly slower than growth seen in Q3. Active use on mobile are still climbing, with 556m daily visitors and 945m monthly visitors, growth of 49 per cent and 39 per cent respectively. The company did not break out figures for mobile-only users.

The company said app installs ads are ‘generating very healthy revenue growth’ and pointed to its ‘interesting’ test of Facebook ads in third-party apps, but said it won’t have meaningful results for a while. Facebook is also making ‘steady progress’ with brands, the company says, and its auto-play video ad product, which began testing in December, will be key to getting more on board.

Facebook has further honed its targeting capabilities, doubling its Custom Audiences sements from 500 to 1000, and says News Feed ads generate an eight times ROI, tracked using Facebook’s Offline Conversion Measurement capability.

For the first time, Mark Zuckerberg will be delivering a keynote at Mobile World Congress.

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/half-of-facebook-ad-revenue-comes-from-mobile/#sZKcPU5tPWjJ2x2D.99

‘Leaky Apps’ Scandal: Where Does the Buck Stop?

Apps stock imageThis week’s revelations about the role that app developers and advertising networks may have (potentially accidentally) played in UK and US government spying raises very important questions for the mobile industry.

Aside from Rovio, which released a comprehensive statement assuring its users that it does not give data to spying agencies, and levelling blame at third-party networks, the silence from the industry has been deafening.

Google’s Doubleclick ads are among those served within Rovio’s Angry Birds, which implicates the company in this alleged haemorrhaging of personal details. Google is also an app owner, with its suite of productivity apps among the most widely used in the world, giving it even greater visibility of data and relevant security issues.

Google: No comment

Asked what the company made of the Wikileaks information, a Google spokesperson said: “We don’t have a comment on this.” When pressed on its responsibility to its users, Google added: “No one’s available for comment.”

Ad networks including Millennial Media and Nexage also serve ads within Rovio’s apps. Millennial Media’s EMEA content and communications manager Dave Ross-Tomlin, made a short statement yesterday. “There has been reporting over the last 24 hours about the collection of mobile data by government ‘spy’ agencies,” he said. “Let us be clear: Millennial Media has not and does not work with, nor pass information to, the NSA, GCHQ, or any other such agencies.”

The company said that it uses non-personally identifiable data provided by publishers – in this case, app developers – with the permission of users. It then adds additional filtering for regulatory compliance, relating to laws like the Children’s Online Privacy Protection Act. We were directed to their privacy policy but Millennial could not give any more detail about whether data could have been collected without them knowing and, if so, how this could be stopped in the future.

MMA: We take privacy seriously

It is not entirely clear within whose jurisdiction this lies and who should be held accountable if consumers’ privacy is infringed. While the Internet Advertising Bureau said it is unable to comment, Stephen Upstone, UK chair of the Mobile Marketing Association, a trade body for the industry, said that his organisation and its members take the issue of consumer privacy very seriously.

“I am not aware of any companies sharing of customer data accidentally or deliberately,” Upstone said. “The MMA takes an active role in encouraging regulation and best practice with the mobile marketing and advertising industry globally. We consult with brand marketers, advertising agencies, publishers, software and service suppliers on behalf of the industry and consumers.”

When asked who could be held responsible if data has been handed over to security services, purposefully of not, Upstone added: “Individual companies that handle data are responsible for ensuring it is properly handled, securely stored and that the laws and regulations are being respected. App developers who work with third-party suppliers and manage data are responsible for choosing vendors who are managing data properly.”

Rovio has said that it is now re-evaluating its work with ad networks as it considers how to ensure that data is not made so freely available in future, but without clear evidence of who has done what, many in the industry face having this key app ad inventory removed from their arsenal. And with little response from app developers and the ad networks they work with, it is difficult to know how the industry can stop this happening in the future.

ICO: We have raised concerns about US spying

We got in touch with a number of consumer protection organisations, including Consumer Future and Which?, but they were unable to comment as they did not have the relevant expertise. An Information Commissioner spokesperson said that app developers must comply with the requirements of the Data Protection Act, including being open about how data will be used and that data collection is not excessive, on which the organisation has created guidelines.

On the NSA and surveillance, the ICO spokesperson said: “There are real issues about the extent to which US law enforcement agencies can access personal data of UK and other European citizens. Aspects of US law under which companies can be compelled to provide information to US agencies potentially conflict with European data protection law, including the UK’s own Data Protection Act. The ICO has raised this with its European counterparts, and the issue is being considered by the European Commission, who are in discussions with the US Government.”

This is just the latest in a long list of examples of government infringing on civil liberties, so are people right to ask whether privacy itself is a thing of the past? Online security firm Bitdefender says that users who embrace privacy are ‘denied access to modern technology’.

Bitdefender: Internet is a pool of data waiting to be mined

“Many of the apps that we install on a daily basis are paid for with our private details,” said Alexandru Catalin Cosoi, chief security strategist at Bitdefender. ”On one hand, advertisers are becoming greedier and greedier, because the more personal information they get, the more accurate their profiling, and on the other hand, developers are better paid if they accept the task of getting more information for the advertiser.

“It looks like a win-win situation, but the end-user has the most to lose in the case of a data breach, and what’s most harmful is that most of the time they aren’t even aware that their private information is being harvested. Social networks are booming and a good chunk of users either have no idea how to, or do not care about, safely using these. The internet has become a pool of personal information ready to be mined.”

It was announced yesterday that Ed Snowden, the man who did some data mining of his own when he leaked documents about government spying to Wikileaks, has been nominated for the Nobel Peace Price. But the prize is not without its critics, with past nominees including Joseph Stalin.

In an interview in December Edward Snowden said: “I didn’t want to change society. I wanted to give society a chance to determine if it should change itself.” These revelations look like a good opportunity for the mobile industry to do some soul-searching of its own.

We reached out to a number of ad networks, including Nexage and Medaiplex, who did not get back to us. Adblock, creators of software to stop ads, declined to comment and App Annie, the app data analytics platform that tracks 3.9m apps, said it ‘may be next week when they engage with the question’. We are awaiting further comment from a number of other organisations. 

Written for Mobile Marketing Magazine and first published here:  http://mobilemarketingmagazine.com/leaky-apps-scandal-where-does-the-buck-stop/#vouAJQ4eioHpUut1.99

Rovio Points to Ad Networks Over Data Leaks to NSA and GCHQ

Angry Birds CartoonAfter revelations in the Guardian today, on the EU’s international Data Protection Day no less, that Angry Birds and other ‘leaky’ phone apps like Google Maps have been targeted by NSA and GCHQ for private user data, the app developer Rovio has responded by pointing the finger at third-party ad networks.

The allegations about the security of popular apps relate to documents leaked by Edward Snowden to Wikileaks and subsequently passed on to the Guardian, the New York Times and ProPublica.

They show that apps, where commercial data is collected by developers or advertising networks, are considered a target for spies, with Angry Birds used as a case study. Information that may have been intercepted includes phone model and screen size, personal details like age, gender, sexual orientation and sexual preferences, and location data, including live Google Maps queries.

‘Anyone using Google Maps on a smartphone is working in support of GCHQ’ 

The documents do not show how much data has been collected, stored or searched, or how many people are affected, but a document from 2008 highlighted by the Guardian explains that the level of access ‘effectively means that anyone using Google Maps on a smartphone is working in support of a GCHQ system’. And apps have certainly come a long way since then. The NSA has spent more than $1bn in its phone targeting efforts, the Guardian reports.

Rovio, who spoke to Mobile Marketing last week about its plans for the Angry Birds apps, which have been downloaded more than 2bn times to date, has now issued a statement. The company says that it ‘does not share data, collaborate or collude with any government spy agencies such as NSA or GCHQ anywhere in the world’.

“The alleged surveillance may be conducted through third-party advertising networks used by millions of commercial web sites and mobile applications across all industries,” Rovio said. “If advertising networks are indeed targeted, it would appear that no internet-enabled device that visits ad-enabled web sites or uses ad-enabled applications is immune to such surveillance. Rovio does not allow any third-party network to use or hand over personal end-user data from Rovio’s apps.”

‘We will have to re-evaluate working with these networks’

Mikael Hed, CEO of Rovio Entertainment, added: “The most important conversation to be had is how to ensure user privacy is protected while preventing the negative impact on the whole advertising industry and the countless mobile apps that rely on ad networks. In order to protect our end users, we will, like all other companies using third-party advertising networks, have to re-evaluate working with these networks if they are being used for spying purposes.”

We have reached out to ad networks working with Rovio, including Millennial Media, Nexage and Google’s DoubleClick, along with the relevant industry bodies and privacy campaigners to comment on the story. Watch this space.

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/rovio-points-to-ad-networks-over-data-leaks-to-nsa-and-gchq/#LVXpgpxoBCtYwy80.99

BBC Launches Instafax Instagram Video News

BBC InstafaxHaving closed its analogue information service Ceefax back in 2012, the BBC has now flexed its social creds by launching a digital news teasing ‘experiment’ on Instagram.

Three 15-second videos will be uploaded every day by the Video Innovation Lab and the teasers have already covered topics as diverse as the ongoing Syrian conflict, the death of a World War Two veteran and the Australian heatwave.

Responding to the inevitable social feedback, the BBC said: “We are trying to create content within the social spaces people are inhabiting. That’s the main goal. The way we see it, Instagram and our website are – in many ways – two separate audiences.

“At the end of the day, it’s just an experiment. And we’re very happy you are having these conversations here. They are helpful for us when trying to decide how to move forward.” The experiment will initially last for one month.

People have already suggested giving users the ability to share the content, as well as being able to click through to see a more detailed account of each story on the BBC website. The videos currently only suggest people enter the BBC’s web address to access more news.

iWonder Launch

The organisation has also launched a cross-device learning series called iWonder. The responsive web service has launched to coincide with the start of World War One commemorations, with eight interactive stories going live yesterday. Another 17 will be added by the end of the month.

Tim Plyming, executive producer of knowledge and learning, said: I am certain that the iWonder interactive guides will be a new and exciting way for the BBC to create compelling content. The format has been designed with BBC’s four screen strategy firmly in mind which means you can enjoy this great content whenever and wherever you are – whether you’re using a smartphone, tablet or desktop device.”

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/bbc-launches-instafax-instagram-video-news/#PXKSCKuPa7ZCGvQb.99

Wikipedia’s Jimmy Wales Joins The People’s Operator

A rare piece of really nice mobile news, and on my birthday too…

Wikipedia founder Jimmy Wales has been appointed to the board of The People’s Operator, a mobile network set up at the end of 2012 to transform the telecoms industry.

The for-profit operation based in Tech City is online-only and spends little on offices and marketing, which enables it to give 10 per cent of each person’s bill directly to a charity of their choice.

A further 25 per cent of TPO’s overall profit also goes to the TPO Foundation, which passes that on to good causes like the NSPCC, the Big Issue Foundation and Childline. The company also works with the Unite and GMB unions, the Labour Party, as well promoting the Living Wage and sustainable supply chains.

Wales has taken a stake in the business and will work as co-chair of the board, where he will drive the growth of a global community. The operator is looking to expand into ‘key markets’, starting with the US.

Speaking of his appointment, announced at DLD14 (Digial-Life-Design) in Munich, Wales said: “With over 4bn mobile phone subscribers forecast for 2016 worldwide, TPO has huge potential for viral growth and the more it grows, the more money will pass to the people and communities that need it.

“Only a small percentage in global take up will make a massive difference to people’s lives. Just as Wikipedia grew virally as communities wanted to work together to liberate knowledge, so I believe TPO will grow in a similar way as communities work together to support good causes across the globe.”

Even with such noble aims, the operator offers pretty competitive SIM-only deals, with customers charged £14.99 for unlimited data, texts and calls. Business users can get handsets on contract starting at £17.50 per month for a Nokia Lumia 520 and reaching £37 per month for an iPhone 5.

Written for Mobile Marketing Magazine and first published here: http://mobilemarketingmagazine.com/wikipedias-jimmy-wales-joins-the-peoples-operator/#xuqfhYFQHXXHWCtf.99